Code
CGFE ENG 4401
Level
L2
Population
Bachelor 2ème année,2ème Année Management,2ème Année Télécom
Semester
Spring
Domain
Anglais
Language
Anglais/English
ECTS Credits
4
Class hours
36
Workload
75
Program Manager(s)
Department
- Langues et Sciences Humaines
Educational team
Introduction to the course
Course Introduction: Collaborative Professional Communication
Collaboration is essential for driving progress, fostering innovation, and leading teams through challenges. Managing disagreement and navigating conflict are integral parts of working together toward shared goals.
This course is designed to develop essential communication skills that enhance learners’ ability to work effectively in teams, lead confidently, and navigate the complexities of collaboration. From active listening to negotiation, feedback to presenting, learners will gain hands-on experience in communication strategies that drive decision-making, foster leadership, and improve teamwork.
Central Speaking Tasks
The exact content of each course will be defined in negotiation between the instructor(s) and the learners. The central speaking tasks are drawn from the following:
• Small Talk & Networking
• Facilitating & Meetings
• Active Listening & Coaching
• Feedback and Debriefing
• De-escalating Conflict
• Telephone & Webconf
• Convince & Persuade
• Storytelling
• Presentation Skills
• Negotiation
• Mediation and Diplomacy
• Public-Speaking
Method of Inquiry
Learners will engage with course tasks through self-reflection, drawing on personal experiences and critical self-assessment, and/or academic reading, applying insights from scholarly sources and theoretical frameworks, to inform their analysis and performance.
Learners chosing self-awareness will be asked to observe and analyse their own communication tendencies, respond to feedback, and adapt to improve. Through reflective journaling and structured debriefing, learners will gain deeper insights into their communication style and learn to continuously evolve their approach.
Mastering the skills on this course presents challenges. Engaging in active listening, providing constructive feedback, and addressing conflict (for example) can provoke defensiveness and discomfort. Yet, these challenges are essential for growth. By confronting mistakes and rethinking them as opportunities, participants will develop the capacity to manage conflict, collaborate more effectively, and build stronger professional relationships.
This course equips participants with practical tools and strategies to excel in professional communication, enhancing both individual performance and team dynamics across various professional contexts.
Activity Format
Tasks will be delivered in either a communicative format, focusing on interactive exchanges, or a theatrical format, emphasizing embodiment, role-play, and dramatic expression.
Learning objectives
ILO17 Communicate and collaborate in different contexts
IMT-BS
3.2 - Communiquer de manière efficace et pertinente, à des fins de formation, de transfert de connaissances, de compétences ou d'innovation, en français et dans au moins une langue étrangère, dont l'anglais, et dans un contexte global et multiculturel.
3.2 - Communicate effectively and appropriately for the purposes of training, knowledge transfer, skills development or innovation, in English and at least one other language, in a global and multicultural context.
TSP
C1_5: Coordonner une équipe multiculturelle en favorisant l’inclusion et la qualité de vie au travail.
C1_5: Coordinate a multicultural team by promoting inclusion and quality of life at work.
C1_7: Communiquer les états d’avancements du projet aux différentes parties prenantes.
C1_7: Communicate project progress updates to various stakeholders."
Content
IMT-BS
3 - Communiquer stratégiquement dans des environnements globaux et multiculturels
3 - Communicate strategically in global and multicultural environments
TSP
C1: Coordination de projets numériques responsables à l’échelle nationale ou internationale
C1: Coordination of responsible digital projects at the national or international level
Expectations
(GA11) Decipher expectations (issues, interests) of different partners
(GA12) Use culturally appropriate methods to speak, interact sensitively, and get messages across
(GA14) Produce efficient 'language acts' appropriate to both audience and objective (emails, reports, essays, minutes, presentations, meetings etc.)
Evaluation
All Grading will be on a scale of 0 to 20, unless otherwise stated.
The CF makes up 1/3 of the final grade for the module (UV/UE).
The CC makes up 2/3 of the final grade for the module (UV/UE). This CC grade is made up of equal parts ‘PP’ grade (Presence & Participation), and ‘CC*’ Grade (Selected Classroom assignments, as detailed by the teacher).
CC
CC* (indicative, non-contractual)
• CC1: Oral Evaluation (mid-term)
Evaluations based on course content, leading to feedback on competence and progress.
• CC2: Reflective Learning Analysis (Written: 600-800 words)
Students will submit an individual reflective analysis, examining their learning journey, growth in communication skills, and key takeaways from the course and associated readings..
OR
CC2(b): Academic Learning Analysis (Written: 600-800 words)
Students will formulate a recommendation to ‘solve’ a given communication problem in a professional context, based on course content and associated readings.
PP
• Presence Grade: Learners will receive credit for attending class regularly, up to a maximum of 1/6 of their total grade. Unjustified absences will thus have a direct impact on a learner’s overall grade.
• Participation Grade: Learners will be assessed on their participation in class, according to the criteria in ‘classroom expectations’
CF
• CF: "What We Learned" (25-30 minutes total)
In this exam, groups will deliver an audience-centered representation of their learning throughout the semester. This could take various forms such as a skit, a series of short scenes, an organized guided discussion, a brief lesson, or a more traditional presentation followod by Q&A. The focus is on creatively sharing key insights and takeaways from the group’s collaborative processes.
Validating the tandem program will add 2 bonus points to a learner’s CC grade of the corresponding language course.
CEFR Grade (A1-C2)
Learners will be continuously assessed as to their language level relative to CEFR criteria.
There is NO DIRECT RELATION between a learner’s CC*/CF/PP and their CEFR level.
Une absence non justifiée au CF1 par le service de scolarité centrale entraîne la note 0/20.
CF2
En cas d’échec (note finale inférieure à 10) au CF1, un Contrôle Final 2 (CF2) est organisé.
A LSH, la note de CF2 ne remplace QUE la note du CF1 et, lorsque votre absence au CF1 n'est pas justifiée par la scolarité centrale de votre école, alors votre note finale de module (UV/UE) est plafonnée à 13/20 (donc CC+CF2).
Pour plus d'informations, voir sur le blog LSH : https://lsh.imt-bs.blog/
Grades are subject to moderation by the course coordinator. The value of grades may increase or decrease.
Pedagogical methods
Pedagogical materials (non-contractual):
• Experiential (task) activities: Students engage in real-world tasks / nano-projects that simulate professional collaboration, communication, and problem-solving, developing essential teamwork skills.
• Feedback and journaling: Regular feedback from peers and instructors helps students reflect on their performance, while journaling tracks progress, self-awareness, and responses to feedback.
• Learning from experience and debriefing: After tasks, structured debriefs allow students to reflect on successes and challenges, learning from both individual and team experiences.
• Course content on communication and language use: Lessons focus on key communication strategies such as active listening, negotiation, and giving feedback, tailored for professional and intercultural settings.
• Experimental activities (role-plays, forum theatre): Role-plays and forum theatre provide hands-on practice in handling conflict, experimenting with communication styles, and exploring multiple solutions in a safe environment.
• Discussion and debates: Structured debates and discussions encourage students to articulate ideas, engage in critical dialogue, and practice managing disagreement constructively.
• Autonomous student-led research and organization: Students take charge of researching, planning, and managing their group projects, developing leadership and organizational skills while applying communication strategies in real-time.
• Peer-assessment: Students evaluate each other’s contributions and performance, promoting accountability, providing diverse feedback perspectives, and encouraging self-improvement based on peer insights.
Program
Programme grande école,Programme Ingénieur,Programme Bachelor
Class schedule
Please note that this sequence is subject to change. Learners should consult their email and the class Moodle page regularly to stay aware of changes)
Session 1: Course introduction, Introducing expectations and procedures (e.g. journaling).
Session 2: Exploring Communication Tools, Practicing routines and training communication.
Session 3: Exploring Communication Tools, Practicing routines and training communication. Optional: Diagnostic Test on Communication Preferences.
Session 4: Exploring Communication Tools, Practicing routines and training communication.
Session 5: Exploring Communication Tools, Practicing routines and training communication.
Session 6: Exploring Communication Tools, Practicing routines and training communication.
Session 7: CC1 Delivering mid-term Orals – Applying Learning in Communication.
Session 8: Exploring Communication Tools, Practicing routines and training communication.
Session 9: CC2: Reflective / Academic Learning Analysis. CF1 Sign-up.
Session 10: Exploring Communication Tools, Practicing routines and training communication.
Session 11: Exploring Communication Tools, Practicing routines and training communication.
Session 12: CF1