ACSI : Processus de consultation

Catalog of Institut Mines-Télécom Business School courses

Code

MGFF MIS 5445

Level

M2

Field

Systèmes d’information

Language

Français/French

ECTS Credits

2

Class hours

16

Total student load

20

Program Manager(s)

Department

  • Technologies, Information et Management

Educational team

Introduction to the module

L’objectif de ce cours est de fournir aux étudiants une aide pour comprendre les métiers du conseil en management et système d’information. La compréhension des métiers du conseil s’effectue par la découverte pratique de l’approche commerciale et du processus de vente de prestations intellectuelles.

Learning objectives/Intended learning outcomes

  • 3.2 - Communicate effectively and appropriately for the purposes of training, knowledge transfer, skills development or innovation, in English and at least one other language, in a global and multicultural context.

Content : structure and schedule

Les interventions sont réparties en quatre sessions (de 1 à 4) :
Session 1 :
Généralités - Comprendre le métier de consultant. Appréhender les différences entre audit et conseil.
Présentation du cours : le métier du consultant, les spécificités du conseil etc.
Session 2 :
Organisation et déroulement d'une mission
Comprendre les différentes étapes d’une approche conseil. Disposer des éléments de base pour bâtir une approche : phase de vente, de réalisation des travaux, de post-réalisation et suivi.
Session 3 :
Elaboration d'une proposition commerciale (Comprendre l’approche commerciale et les leviers de la vente de prestations intellectuelles. Appréhender les étapes du processus de vente.
Les différents types de consultations, les étapes du processus, le contenu de la proposition, l'identification de l'approche.
Etudes de cas
Session 4 :
Appréhender les techniques de base de la communication orale et se préparer pratiquement à une présentation en public.
Soutenance orale

Sustainable Development Goals

Sensibilisation aux démarches numériques responsables

Number of SDG's addressed among the 17

1

Learning delivery

synchrone

Pedagogical methods

La compréhension des métiers du conseil s’effectue par la découverte pratique de l’approche commerciale et du processus de vente de prestations intellectuelles.

Ce module fait une large place à la mise en œuvre des pratiques du conseil dans un cas pratique et concret. Une soutenance orale est programmée pendant la dernière séance pour restituer le travail.

Evaluation and grading system and catch up exams

Le CF1 correspond (renvoie) à un ensemble d'activités qui donnent lieu à une note individuelle et collective.
Il se décompose en trois blocs :
Présence et participation à toutes les séances (20%)
Exercices pendant les séances (30%)
Élaboration d’une proposition commerciale écrite et soutenance orale de cette proposition : 50%

Rattrapage : CF2 - Examen sur table (1h30)
En cas de non validation du CF2, une prolongation de scolarité pourra être prononcée par le jury des études

Module Policies

Professor-Student Communication
● The professor will contact the students through their school email address (IMT-BS/TSP) and the Moodle portal. No communication via personal email addresses will take place. It is the student responsibility to regularly check their IMT-BS/TSP mailbox.
● Students can communicate with the professor by emailing him/her to his institutional address. If necessary, it is possible to meet the professor in his office during office-hours or by appointment.

Students with accommodation needs
If a student has a disability that will prevent from completing the described work or require any kind of accommodation, he may inform the program director (with supporting documents) as soon as possible. Also, students are encouraged to discuss it with the professor.

Class behavior
● Out of courtesy for the professor and classmates, all mobile phones, electronic games or other devices that generate sound should be turned off during class.
● Students should avoid disruptive and disrespectful behavior such as: arriving late, leaving early, careless behavior (e.g. sleeping, reading a non-course material, using vulgar language, over-speaking, eating, drinking, etc.). A warning may be given on the first infraction of these rules. Repeated violators will be penalized and may face expulsion from the class and/or other disciplinary proceedings.
● The tolerated delay is 5 minutes. Attendance will be declared on Moodle during these 5 minutes via a QR code provided by the teacher at each course start.
● Student should arrive on time for exams and other assessments. No one will be allowed to enter the classroom once the first person has finished the exam and left the room. There is absolutely no exception to this rule. No student can continue to take an exam once the time is up. No student may leave the room during an examination unless he / she has finished and handed over all the documents.
● In the case of remote learning, the student must keep his camera on unless instructed otherwise by the professor.

Honor code
IMT-BS is committed to a policy of honesty in the academic community. Conduct that compromises this policy may result in academic and / or disciplinary sanctions. Students must refrain from cheating, lying, plagiarizing and stealing. This includes completing your own original work and giving credit to any other person whose ideas and printed materials (including those from the Internet) are paraphrased or quoted directly. Any student who violates or helps another student violate academic behavior standards will be penalized according to IMT-BS rules.

Textbook Required and Suggested Readings

Supports de cours OnePoint

Keywords

Conseil en management, Appel d'offres, Proposition commerciale, processus de vente, contrat de service

Prerequisites

M1